Terms and Refund Policy

These Terms set out the conditions and procedures for using the software service (the "Service") provided by MassLabs (the "Company"), together with the rights, obligations, and responsibilities of the Company and the user.

The terms used in these Terms have the following meanings.

• Service — every program the Company provides, including programs that run in the browser (such as archiMap) and plug-ins you download and install (such as LaserFish).
• User — a person who uses the Service under these Terms
• Pay-per-piece — paying each time, based on the number of pieces generated. No account is required.
• Subscription — a monthly recurring plan. Scope and limits differ by tier (PLUS, PRO, MAX).
• Credits — units that allow a set number of operations inside a program, granted monthly according to your tier.

These Terms take effect when posted on the Service. The Company may amend them within the bounds of applicable law, giving notice of the effective date and reason at least 7 days in advance. Where an amendment is unfavourable to users, at least 30 days' advance notice is given.

The Company provides programs that assist architectural and design work, and charges for them in the two ways below. Which of them is available is determined by what is shown on the pricing screen.

• Pay-per-piece — you pay according to the number of pieces LaserFish generates. Pieces that fail to generate because of an error are never charged.
• Subscription — billed monthly per account. One subscription covers the programs the Company provides. The programs and limits available (maximum working extent, monthly credits, and so on) differ by tier.

The Company may add programs to the Service; unless stated otherwise, added programs are included in existing subscriptions. The products and prices actually on sale are limited to those shown on the pricing screen.

You sign up with an email address or a Google account, and a single account signs you in to every program the Company provides. If you only use pay-per-piece, you do not need to create an account.

• You are responsible for managing your account credentials, and may not share or transfer them to a third party.

The operating environment for each program (Rhino version, browser, and so on) is the specification stated on that program's information screen. Operation in environments not stated there is not guaranteed, and the Company is not responsible for malfunctions caused by differences in a user's software environment.

• The user agreement between you and the Company is formed when you create an account.
• For pay-per-piece, an agreement for that transaction is formed when you complete payment. No account is required; in that case we only take the email address used to send your receipt.
• A paid subscription agreement is formed when you accept these Terms and register a payment method, at which point the first subscription fee is charged.

Fees are the amounts shown on the pricing screen.

• Pay-per-piece is charged once, at the amount displayed at the time of payment. Minimum and maximum order amounts apply as stated on the pricing screen.
• Subscription fees are charged automatically to your registered payment method on the same day each month and continue until you cancel.
• Payments made in the Republic of Korea include 10% VAT. Payments made outside the Republic of Korea are zero-rated, so no VAT is added.
• Payments are processed through payment providers designated by the Company, and the available payment methods are limited to those shown on the payment screen.
• The Company may change its fees, giving at least 30 days' notice; changes apply from the following billing cycle.
• If a subscription payment fails, service may be suspended; updating your payment method and paying again restores it immediately.

You may cancel your subscription at any time from the My Plan screen.

• After cancelling you are not charged from the next billing date, and you keep access until the period you have already paid for ends.
• If you start an all-access subscription while individual program subscriptions are active, those individual subscriptions are cancelled immediately and merged into the all-access subscription; fees already paid for them are not refunded pro rata.
• Pay-per-piece agreements end with each transaction, so there is nothing to cancel.

The Service is digital content, so once you have used it after payment, withdrawal of subscription may be restricted under Article 17(2) of the Act on Consumer Protection in Electronic Commerce. We will nevertheless issue a refund in the following cases.

• The Service was not used at all after payment and a refund is requested within 7 days of the payment date
• The Service could not be used normally due to reasons attributable to the Company
• A duplicate or erroneous payment is confirmed

For pay-per-piece, pieces that fail to generate because of an error are never charged in the first place. Send refund requests to masslabs.archi@gmail.com with the payment date, amount, and reason. Confirmed requests are processed within 3 to 5 business days.

You must comply with applicable law and these Terms when using the Service, and must not do any of the following.

• Share, transfer, or resell your account to a third party
• Reverse engineer, decompile, or extract the source of the software
• Interfere with stable operation of the Service or circumvent usage limits by abnormal means
• Any other unlawful or improper act

Copyright in all software and content within the Service belongs to MassLabs. You may use the Service for personal or business purposes for the duration of your access, and you own the rights to whatever you create through the Service.

The Company is not responsible in the following cases.

• Malfunctions caused by the user's environment, such as modelling condition, Rhino version, or plug-in conflicts
• Service disruption caused by reasons attributable to the user
• Service interruption due to force majeure such as natural disaster, war, or network failure

However, if a program does not operate normally in the environment stated on its information screen, the Company will take corrective or refund measures.

If a dispute arises in connection with the Service, the Company and the user will consult in good faith to resolve it amicably. Failing agreement, the laws of the Republic of Korea apply and jurisdiction follows applicable law.

Matters not specified in these Terms follow the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and other applicable laws.