Terms of Service and Refund Policy

Article 1 (Purpose)

These Terms govern the conditions and procedures for using the LaserFish software service ("Service") provided by MassLabs ("the Company"), and define the rights, obligations, and responsibilities of the Company and users.

Article 2 (Definitions)

"Service" refers to the Grasshopper plug-in download service provided by the Company. "User" refers to any person who uses the Service under these Terms. "Digital Product" refers to digital content such as Grasshopper plug-ins provided through the Service.

Article 3 (Effect and Amendment of Terms)

These Terms take effect upon posting on the service screen. The Company may amend the Terms within the scope permitted by applicable law, and will provide notice of changes at least 7 days in advance. For changes unfavorable to users, a grace period of at least 30 days will be given.

Article 4 (Service Description)

The Company provides LaserFish, a laser cutting drawing automation plug-in for Rhino and Grasshopper, as a digital download. The download is available immediately upon payment completion; no physical delivery is involved.

Article 5 (Compatibility and System Requirements)

The operating environment for LaserFish (Rhino version, Grasshopper version, etc.) is based on the specifications listed on the product page. Operation in unlisted environments is not guaranteed, and the Company is not responsible for malfunctions caused by the user’s software environment.

Article 6 (Formation of Agreement)

The service agreement is formed when the user agrees to these Terms and completes payment.

Article 7 (User Obligations)

Users must comply with applicable laws and these Terms, and must not engage in the following:

• Transferring, reselling, or distributing the purchased software to third parties without authorization
• Reverse engineering, decompiling, or extracting the source code of the software
• Interfering with the stable operation of the Service
• Any other illegal or unauthorized acts

Article 8 (Copyright)

All copyrights to software and content within the Service belong to MassLabs. Users may use the purchased software only for personal or business purposes, and may not transfer, resell, or distribute it to third parties.

Article 9 (Disclaimer)

The Company is not liable in the following cases:

• Malfunctions caused by the user’s modeling conditions, Rhino/Grasshopper version, plug-in conflicts, or other user environment factors
• Service disruptions caused by reasons attributable to the user
• Service interruptions due to force majeure events such as natural disasters, war, or communication failures

However, if the product does not operate normally in the environment specified on the product page, the Company will take corrective or refund measures.

Article 10 (Pricing Basis)

The payment amount is calculated based on the number of pieces actually generated by LaserFish. If part of the input geometry is not included in the output for technical reasons, that portion will not be counted toward the payment amount.

Article 11 (Refund Policy)

LaserFish is a digital software product and download is available immediately upon payment. In accordance with Article 17(2) of the Act on Consumer Protection in Electronic Commerce, refunds are not available in principle after the download is complete due to the reproducible nature of digital content.

Article 12 (Refundable Cases)

A full refund is available in the following cases:

• Download is unavailable due to a technical error after payment
• The output is not generated correctly due to a program error
• A refund is requested for geometry excluded from the output per Article 10 (Pricing Basis)

Article 13 (Non-Refundable Cases)

Refunds are not available in the following cases:

• Refund requests based on a change of mind after the download is complete
• Dissatisfaction with results due to the user’s modeling condition or environment
• The user’s Rhino/Grasshopper version differs from the specified requirements

Article 14 (Refund Request Process)

Refund requests must be submitted within 7 days of payment to masslabs.archi@gmail.com, including the following: Receipt of payment date and amount / Reason for refund / Evidence screenshots of the error / Original and output modeling files Upon receipt, the Company will verify whether the program operates correctly based on the original model. If the output is generated correctly, the result will be sent to the requester’s email and no refund will be issued. If a program error is confirmed, the refund will be processed within 3–5 business days.

Article 15 (Dispute Resolution)

In the event of a dispute related to the use of the Service, the Company and the user will negotiate in good faith. If a user submits a damage relief request related to e-commerce disputes, the matter may be subject to mediation by the Korea Fair Trade Commission or relevant dispute resolution bodies. If no agreement is reached, Korean law applies and jurisdiction follows applicable regulations.

Article 16 (Miscellaneous)

Matters not specified in these Terms are governed by the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, and other applicable laws.