Terms and Refund Policy

These Terms set out the conditions and procedures for using the software service (the "Service") provided by MassLabs (the "Company"), together with the rights, obligations, and responsibilities of the Company and the user.

The terms used in these Terms have the following meanings.

• Service — every program the Company provides, including programs that run in the browser (such as archiMap) and plug-ins you download and install (such as LaserFish).
• User — a person who uses the Service under these Terms
• Subscription — a plan that renews automatically every month or every three months. Scope and limits differ by tier (PLUS, PRO, MAX) and by billing type (monthly, 3-month, family).
• Family subscription — a monthly subscription shared by the user who pays (the "admin") and up to three accounts the admin designates.
• Free period — the PLUS tier, provided free of charge for 14 days after sign-up.
• Monthly uses — the number of times a feature inside a program can be used in a month, set by your tier and renewed each month.

These Terms take effect when posted on the Service. The Company may amend them within the bounds of applicable law, giving notice of the effective date and reason at least 7 days in advance. Where an amendment is unfavourable to users, at least 30 days' advance notice is given.

The Company provides programs that assist architectural and design work, and charges for them by subscription.

• Subscription — billed per account. One subscription covers the programs the Company provides. The programs and limits available (maximum working extent, monthly uses, and so on) differ by tier.
• Billing types — monthly (charged every month), 3-month (three months charged at once), and family (charged every month for the admin and up to three members).
• Family — only accounts that have signed up can be members. An account that already has its own subscription, or that belongs to another family subscription, cannot be added. The admin may add or remove members at any time; a removed member loses access immediately.
• Free period — every new account may use the PLUS tier free for 14 days, once. No payment method is required and nothing is charged when it ends. After the free period, the programs that require a subscription cannot be used without one.

The Company may add programs to the Service; unless stated otherwise, added programs are included in existing subscriptions. The products and prices actually on sale are limited to those shown on the pricing screen.

You sign up with an email address or a Google account, and a single account signs you in to every program the Company provides.

• You are responsible for managing your account credentials, and may not share or transfer them to a third party.

The operating environment for each program (Rhino version, browser, and so on) is the specification stated on that program's information screen. Operation in environments not stated there is not guaranteed, and the Company is not responsible for malfunctions caused by differences in a user's software environment.

• The user agreement between you and the Company is formed when you create an account.
• A paid subscription agreement is formed when you accept these Terms and register a payment method, at which point the first subscription fee is charged.

Fees are the amounts shown on the pricing screen.

• Subscription fees are charged automatically to your registered payment method at the start of each billing period — every month for monthly and family subscriptions, every three months for 3-month subscriptions — and continue until you cancel.
• Prices are shown in US dollars and exclude tax. VAT or sales tax for your country is added on the payment screen.
• Payments are processed by Creem, which sells the subscription as merchant of record on the Company's behalf. The available payment methods are limited to those shown on the payment screen.
• Changing tier — you may change tier within the same billing type at any time. The difference for the remaining period is charged, or refunded, to your payment method.
• Changing billing type — a monthly subscription may be changed to 3-month or family. The new fee is charged immediately to your registered payment method, the unused days of the monthly subscription are refunded, and your billing date restarts that day. A 3-month or family subscription cannot be changed to another billing type during its term; you may subscribe again after the term ends.
• The Company may change its fees, giving at least 30 days' notice; changes apply from the following billing cycle.
• If a subscription payment fails, service may be suspended; updating your payment method and paying again restores it immediately.

You may cancel your subscription at any time from the My account screen.

• After cancelling you are not charged from the next billing date, and you keep access until the period you have already paid for ends — the month for monthly and family subscriptions, the three months for 3-month subscriptions.
• A family subscription can be cancelled only by the admin. Members keep access until the end of the paid period, and no new members can be added after cancellation.
• The 14-day free period ends automatically and needs no cancellation.

Cancelling a subscription does not refund the period already paid for: no pro-rated refund is made for the remaining days of a monthly or family subscription or the remaining period of a 3-month subscription. The Service is digital content, so once you have used it after payment, withdrawal of subscription may be restricted under Article 17(2) of the Act on Consumer Protection in Electronic Commerce. We will nevertheless issue a refund in the following cases.

• The Service was not used at all after payment and a refund is requested within 7 days of the payment date
• The Service could not be used normally due to reasons attributable to the Company
• A duplicate or erroneous payment is confirmed

Send refund requests to masslabs.archi@gmail.com with the payment date, amount, and reason. Confirmed requests are processed within 3 to 5 business days.

You must comply with applicable law and these Terms when using the Service, and must not do any of the following.

• Share, transfer, or resell your account to a third party
• Reverse engineer, decompile, or extract the source of the software
• Interfere with stable operation of the Service or circumvent usage limits by abnormal means
• Any other unlawful or improper act

Copyright in all software and content within the Service belongs to MassLabs. You may use the Service for personal or business purposes for the duration of your access, and you own the rights to whatever you create through the Service.

The Company is not responsible in the following cases.

• Malfunctions caused by the user's environment, such as modelling condition, Rhino version, or plug-in conflicts
• Service disruption caused by reasons attributable to the user
• Service interruption due to force majeure such as natural disaster, war, or network failure

However, if a program does not operate normally in the environment stated on its information screen, the Company will take corrective or refund measures.

If a dispute arises in connection with the Service, the Company and the user will consult in good faith to resolve it amicably. Failing agreement, the laws of the Republic of Korea apply and jurisdiction follows applicable law.

Matters not specified in these Terms follow the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and other applicable laws.